Mission and values
Altroconsumo works to defend and strengthen consumer rights in Italy. It aims to help consumers make informed decisions, promote fair market practices and improve consumer protection. Its work focuses on independence, scientific rigour and transparency, empowering consumers to protect their economic interests and encouraging a fairer and more sustainable market.
Reach and activities
Altroconsumo supports consumers through comparative product and service testing, market studies and practical information. Its analyses help consumers assess product quality, safety, performance and value for money. It also provides consumer, legal and financial advice, price comparison tools and guidance to help members understand their rights, save money and resolve disputes with suppliers.
Advocacy and representation
Altroconsumo advocates for stronger consumer protection through public awareness campaigns, engagement with public authorities and contributions to legislative and regulatory discussions. It works to improve market transparency, promote compliance with consumer protection standards and strengthen the enforcement of consumer rights. Where appropriate, it pursues collective actions and legal claims to challenge unfair practices and seek redress for affected consumers.
Partnerships and collaboration
Altroconsumo collaborates with businesses, public institutions and other consumer organisations to raise awareness of consumer issues and encourage improvements in market practices. As a co-founder of Euroconsumers and a member of international consumer networks, it participates in cross-border initiatives, research and advocacy. Through dialogue and collaborative projects, it seeks to develop practical solutions that benefit consumers while maintaining its independence and commitment to defending their interests.
