Identify
Test results, research and consumer complaints help us identify practices that warrant action.
Turning consumer rights into real change. When companies breach consumer rights, we work to stop the practice and secure redress for those affected. We bring together evidence, negotiation and legal action to achieve change across market
A strong case starts with evidence and a clear objective. Before taking action, we assess the harm to consumers, the scope for change and the wider impact a case could have. Our aim is to secure remedies for those affected and prevent the same harm from happening again.
Test results, research and consumer complaints help us identify practices that warrant action.
We bring together technical findings, legal analysis and evidence from our national member organisations to establish the scale of the problem.
Where appropriate, we approach the company with the evidence, a proposed remedy and a deadline to respond.
If the issue remains unresolved, we choose the route best suited to the case: public advocacy, a regulatory complaint or court proceedings brought by the relevant national organisation.
Different problems call for different responses. We choose the approach according to the harm involved, the remedy needed and the legal routes available. Some cases can be resolved through negotiation; others require regulatory intervention or litigation.
Actions seeking compensation or other remedies for groups of affected consumers, with coordination across markets where appropriate.
Court proceedings seeking to stop or prohibit unlawful practices.
Evidence-based submissions asking the competent authorities to investigate and take enforcement action.
Agreements that address harmful practices and provide remedies for affected consumers.
Filter by the kind of action. Every case here was opened by one or more of our national member organisations, coordinated centrally so one infringement can be challenged in several markets at once.
Digital
Ongoing
Disney+ must compensate subscribers for missing features
Competition
Ongoing
Skyrocketing prices, misleading bait advertising, opaque dynamic pricing, and FIFA’s resale rules have left fans facing high costs, limited transparency, and pressure to buy without full information.
Digital
Ongoing
Deceptive subscription practices, misleading prices, unauthorised charges, and obstructed cancellations have left eDreams Prime customers facing unexpected costs, limited transparency, and difficulties exercising their consumer rights.
Digital
Ongoing
The complaint accuses Booking.com of failing to protect users’ personal data and seeks stronger security measures and €2,500 in compensation.
Sustainability
Ongoing
The Citroën recall began in late 2023 with a warning to check faulty Takata airbags. A second, urgent notice soon followed, urging drivers to stop using affected cars due to serious safety risks.
Closed
Euroconsumers challenges Netflix' deceptive use of dark patterns through legal action
Digital
Closed
After a test revealed a security flaw in the Google Pixel 6a's fingerprint sensor, Euroconsumers sought information from Google on actions taken to address the issue, including potential recalls or software updates.
Closed
Euroconsumers responded to a €10 million fine against TikTok by the Italian Competition Authority for harmful practices affecting minors, demanding compensation for victims of the “French Scar” challenge. We also called for joint educational and communication initiatives in line with the EU Digital Services Act.
Closed
Euroconsumers contacted Apple to clarify the geographic rollout of its Self Service Repair program beyond the U.S. They also requested details on the pricing of official tools and spare parts sold through Apple’s online store.
Digital
Closed
DeepSeek’s GenAI tech works fast but so do Euroconsumers and its members who took swift action on a lack of security and protection for consumers’ data
Pricing
Ongoing
As a big tech player, Apple abused its power to impose up to 30% extra charges on non-Apple music streaming services like Spotify, Deezer, YouTube Music, SoundCloud, Amazon Music, Tidal, and Qobuz through its Apple App Store.
Competition
Ongoing
Euroconsumers’ demands that airlines immediately stop charging for hand luggage and refund consumers who’ve been unfairly and illegally charged.
Closed
Collective consumer actions against poor treatment by Ryanair
Ongoing
Compensation mechanism for technical problems with AdBlue tanks in certain diesel vehicles manufactured by Stellantis
New topic
Closed
Since at least the end of 2016, HP has promoted that its printers were compatible with third-party cartridges while in practice they were not.
Closed
Apple, despite being aware of the damage IOS operating system update could have produced on the iPhones 6 series, deliberately failed to inform consumers who, on the contrary, were pushed to proceed with the update. This lack of information forced consumers to replace a product that they otherwise would not have replaced, voluntarily creating a loss of performance.
Closed
Twelve years after the Volkswagen Dieselgate scandal broke, Euroconsumers is still fighting for consumer compensation across Europe. Find out our progress, our many actions, and how the global scandal has impacted on collective redress in the EU.
We contact each company directly first, sharing the evidence and a proposed solution. The letters behind the cases are published here as originally sent.
All letters
Euroconsumers, together with its national members. Euroconsumers coordinates consumer enforcement initiatives across its network, while national member organisations can bring legal actions in their respective countries where they have the necessary legal standing. Euroconsumers can also bring cross-border representative actions as a qualified entity. This enables consumer protection efforts to address problems that affect people in several markets.
A qualified entity is an organisation officially designated by a Member State to bring representative actions on behalf of consumers. These actions can seek to stop unlawful practices and, where applicable, secure remedies such as compensation, refunds or repairs. Qualified entities help consumers pursue collective redress without each person having to bring a separate legal action.
We assess each case carefully, considering the number of consumers affected. Our aim is to secure meaningful results for consumers, using the most appropriate means to achieve them. Legal action is one of the tools available to us.
Yes. Negotiations and settlements can be effective ways to secure concrete outcomes for consumers. Depending on the case, an agreement may lead to compensation, changes in business practices or other remedies. We communicate the outcomes of our work so consumers can understand what has been achieved and, where relevant, whether they may benefit from an agreement.
Start by contacting your national consumer organisation. It is best placed to advise you on your rights and the options available in your country. Individual complaints can also help identify wider patterns of consumer harm. When similar problems affect many people, they may provide valuable evidence for broader litigation action.
We publish information about our litigation activities, including letters to companies, case developments and settlement outcomes. However, access to court documents and information about ongoing proceedings depends on the applicable legal and procedural rules.
Reporting an infringement, coordinating a cross-border claim, or writing about a case? These are the people who own this work.
Head of Litigation & Academic Outreach
Legal counsel
Individual complaints are handled by your national organisation — Test Achats, Altroconsumo, OCU, DECO Proteste or Proteste. They know your market and your law.
Find your organisation