In the room early
Policy and regulation is easier to shape before decisions are made. We engage early with institutions and market players, bringing the consumer perspective into the process from the start.
We turn evidence into change by bringing the consumer voice to the table early, building strong relationships, using evidence to influence decisions and taking action when markets fall short.
Our teams bring a strategic corporate affairs approach to consumer advocacy combining evidence, expertise and relationships to influence policy, engage market players and drive change. Our work is always guided by our independence and our commitment to representing the interests of the 7 million consumers who place their trust in us.
Policy and regulation is easier to shape before decisions are made. We engage early with institutions and market players, bringing the consumer perspective into the process from the start.
Nothing leaves the house without data behind it. Tests, surveys, research and consumer experiences give weight to our advocacy and help turn consumer needs into action.
We build constructive relationships with institutions, businesses and other stakeholders, fostering dialogue, finding common ground and driving change, while remaining ready to challenge unfair practices when they occur.
A position agreed once is carried forward at European and national level by our members in Belgium, Spain, Italy, Portugal, Poland and Brazil, combining local insight with a shared voice and coordinated advocacy.
We start by listening to consumers and understanding their needs, experiences and expectations. We then turn those insights into evidence and action through advocacy, litigation, partnerships, research, funded projects and events. Each activity helps bring consumer interests into the decisions that shape markets.
We bring the consumer perspective into the decisions that shape markets. Working with EU institutions, national regulators and industry, we use evidence and consumer experience to shape policy and advocate for change.
Read our positions
When markets fall short and consumer rights are not respected, we act. Through complaints, settlements and collective litigation, we hold market players accountable and defend consumer interests across our member countries.
How litigation works
We work with companies and other stakeholders to develop solutions that benefit consumers and improve markets. We build partnerships that can deliver meaningful change, with independence and consumer interests at the heart of every collaboration.
See our partnerships
Large-scale consumer research and product testing give our work the evidence it needs. Across our member countries, we generate comparable insights that strengthen our advocacy, inform decision-makers and bring real consumer experiences into the debate.
Browse the evidence
We bring consumer expertise to EU funded projects, working with partners across sectors to turn research into practical solutions. We ensure consumer needs and expectations inform the development and delivery of each project.
See our projects
We bring consumers, policymakers, businesses and experts together to exchange perspectives, build dialogue and move ideas forward. Our events create space for constructive debate and ensure that the consumer perspective is part of the conversation.
Upcoming events
We believe progress starts with open dialogue and a shared commitment to better outcomes. By working constructively with companies, we seek to understand challenges, identify solutions and drive meaningful improvements for consumers. When dialogue alone isn’t enough, we take further steps to ensure consumer rights are respected.
Qualified entity
Test results, research and consumer complaints help us identify practices that warrant action.
We bring together technical findings, legal analysis and evidence from our national member organisations to establish the scale of the problem.
Where appropriate, we approach the company with the evidence, a proposed remedy and a deadline to respond.
If the issue remains unresolved, we choose the route best suited to the case: public advocacy, a regulatory complaint or court proceedings brought by the relevant national organisation.
Institutions, companies, researchers and journalists all reach the same team.
Corporate Affairs Director
Corporate Account Specialist
Group Manager Advocacy, Enforcement & Communication
Head of Litigation & Academic Outreach
Head of Fundraising & EU Projects Development
Communications & Media Relations Officer
Not sure who to ask? Send it to the general enquiries desk and we will route it.
Contact page