Mission and values
DECO PROteste works to inform, protect and represent consumers in Portugal, helping them understand their rights and make informed purchasing decisions. Its mission is to improve consumer protection, promote fair market conditions and ensure access to clear, reliable and independent information. Its work is guided by the principles of independence, credibility and proximity to consumers, with a focus on improving the quality, safety and value for money of products and services.
Reach and activities
DECO PROteste supports consumers through independent comparative product and service testing, market research, consumer information and practical decision-making tools. Its testing activities assess product quality, performance, durability and value for money, helping consumers compare options and make informed choices. It also provides consumer guidance and legal information, supports consumers in resolving disputes with suppliers through its online complaints platform, and offers resources such as price comparison tools, calculators and specialised publications.
Advocacy and representation
DECO PROteste advocates for stronger consumer protection through public awareness campaigns, collective actions and engagement with public authorities, regulatory bodies and policymakers. It contributes technical expertise and consumer perspectives to parliamentary hearings, consultations and discussions on legislation and regulation. Its activities aim to improve market practices, strengthen the enforcement of consumer rights and address issues affecting consumers’ interests. It also mobilises consumers through collective campaigns and initiatives to seek redress, challenge unfair practices and promote better products and services.
Partnerships and collaboration
DECO PROteste collaborates with public institutions, businesses, European consumer organisations and other stakeholders on initiatives that advance consumer protection and improve market conditions. It participates in national and European projects addressing issues such as product information, energy efficiency, sustainability and the circular economy. It also develops consumer-focused initiatives and negotiated benefits with partner companies. These activities are intended to deliver practical benefits to consumers while maintaining its independence and commitment to representing their legitimate interests.
