Mission and values
OCU works to defend and strengthen consumer rights in Spain. It aims to help consumers make informed decisions, promote fair market practices and improve consumer protection. Its work focuses on independence, transparency and empowering consumers to protect their economic interests and quality of life.
Reach and activities
OCU supports consumers through comparative product and service testing, market studies and practical information. Its analyses help consumers assess product quality, safety, performance and value for money. It also provides consumer, legal and financial advice, price comparison tools and guidance to help members understand their rights and resolve disputes with suppliers.
Advocacy and representation
OCU advocates for stronger consumer protection through public awareness campaigns, engagement with public authorities and contributions to legislative and regulatory discussions. It works to improve market transparency, promote compliance with consumer protection standards and strengthen the enforcement of consumer rights. Where appropriate, it supports collective actions and legal claims to challenge unfair practices and seek redress for affected consumers.
Partnerships and collaboration
OCU collaborates with businesses, public institutions and other consumer organisations to raise awareness of consumer issues and encourage improvements in market practices. As a member of Euroconsumers, it participates in international initiatives and knowledge sharing to advance consumer protection. Through dialogue and collaborative projects, it seeks to develop practical solutions that benefit consumers while maintaining its independence and commitment to defending their interests.
