Mission and values
Testachats/Testaankoop works to defend and improve consumer rights in Belgium. It aims to provide independent, objective and reliable advice, helping consumers make informed decisions about their purchases, health and insurance. Its work is guided by independence, scientific expertise and a strong commitment to representing consumers’ interests and promoting transparency.
Reach and activities
Testachats/Testaankoop supports consumers through comparative product and service testing, expert analysis and personalised advice. Its evaluations help consumers assess quality, safety, performance and value for money. It also provides assistance by telephone and email, helping members make purchasing decisions and address disputes. Through its magazines, digital platforms, comparison tools and mobile applications, it delivers practical information and resources on consumer issues.
Advocacy and representation
Testachats/Testaankoop advocates for stronger consumer protection through engagement with public authorities at regional, federal and European levels. It contributes expert knowledge to public bodies and institutional discussions, helping shape policies and improve consumer protection standards. Where appropriate, it takes legal action to safeguard and strengthen the rights of Belgian and European consumers and challenge practices that undermine their interests.
Partnerships and collaboration
Testachats/Testaankoop collaborates with businesses, public institutions, regulatory bodies, experts and other consumer organisations to improve market practices and strengthen consumer protection. Through its participation in institutional forums and public consultations, it brings consumers’ perspectives to decision-makers. Its work combines scientific research, technical expertise and practical consumer insights to encourage transparency, accountability and better outcomes for consumers.
