Els Bruggeman
Group Manager Advocacy, Enforcement & Communication
Devices that still work are increasingly rendered unsafe or useless when software updates stop or cloud services shut down. This paper examines the rise of software-induced obsolescence, especially in connected devices, and its consequences for consumers’ wallets, consumer rights, sustainability and trust in the digital economy.
PDF · 8.07 MB · English
Each campaign brings consumer concerns to a wider audience, turning evidence into action and bringing issues to the attention of those who can make a difference.
We engage with public authorities to raise consumer concerns and propose solutions.
The position paper provides the analytical foundation for enforcement efforts. One case is currently running on it.
We represent consumer interests in discussions with policymakers and key market stakeholders.
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Group Manager Advocacy, Enforcement & Communication
Policy Officer
Policy & Legal Officer
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