Els Bruggeman
Group Manager Advocacy, Enforcement & Communication
Europe’s busiest travel season coincides with an escalating energy crisis, with jet fuel disruptions driving up fares and raising the risk of cancellations. This paper highlights the gaps in air passenger protection that leave consumers exposed.
PDF · 1.93 MB · English
Article
Article
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We engage with public authorities to raise consumer concerns and propose solutions.
The position paper provides the analytical foundation for enforcement efforts. One case is currently running on it.
Deceptive subscription practices, misleading prices, unauthorised charges, and obstructed cancellations have left eDreams Prime customers facing unexpected costs, limited transparency, and difficulties exercising their consumer rights.
We represent consumer interests in discussions with policymakers and key market stakeholders.
Working on a policy issue, drafting a consultation, or writing about one of our positions? Get in touch with our Brussels-based policy team.
Group Manager Advocacy, Enforcement & Communication
Policy Officer
Policy & Legal Officer
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