CICLE digital consumer complaints tool delivers fast and timely enforcement
Euroconsumers members OCU and Altroconsumo shares results of the CICLE digital complaints pilot project
The general objective of CICLE project was to be able to regularly feed enforcement authorities’ work with consumer complaints gathered via the website, to fill in the gap of EU market surveillance related to the insufficient and overtime cooperation between acknowledged consumer organizations and CPC authorities as well as create awareness on ADR schemes.
The work done for project CICLE allowed to better tackle consumer law breaches nationally and cross border and to develop a live monitoring index out of it, to be used for nourishing the existing consumer law compliance indicator and measure how consumer policy is performing at national and EU level. Authorities, other relevant bodies, and stakeholders have been able to better and timely fulfil their tasks under Regulation (EU) 2017/2394 and the public had at glance, an idea about consumers macro trends.
This project was funded by the European Union’s Consumer Programme (2014-2020).