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Mission & Objectives
About Euroconsumers
Gathering five national consumer organisations and giving voice to a total of more than 1,5 million people in Italy, Belgium, Spain, Portugal and Brazil, Euroconsumers is the world’s leading consumer cluster in innovative information, personalised services and defence of consumer rights.
Our European member organisations are part of the umbrella network of BEUC, the European Consumer Organisation. Together we advocate for EU policies that benefit consumers in their daily lives.
5
member organisations
1.5Million
people
The story behind
Mission
Euroconsumers’ mission is to drive positive change for consumers by connecting all sides of the market.
✔️ We open up constructive dialogues with stakeholders about consumer challenges, then work collaboratively to tackle them.
✔️ We lead the way on critical issues like climate change, health care, access to trustworthy digitalisation and the energy revolution.
✔️ We give voice to the people, and help the market deliver for people.
Our national members in Belgium, Italy, Portugal, Brazil and Spain help us gather the intelligence on markets and consumer experiences to shape our priorities for empowerment. We empower people through product testing, informing, advising, supporting and representing consumers. We make it easy for people to access and use the right tools to get the most from the market. We feed the learning from our work back to policy makers, business and other consumer organizations.
Activities
With our members we take an aligned stand based on our consumer intelligence and we co-ordinate enforcement actions, partnerships with market players, ground-breaking EU funded projects, unique market insight and international events.
We improve the market by harnessing the collective force of people, by collaborating and entering into dialogue with companies to do better and win consumer trust. We work with major global brands helping them to raise the bar especially in the digital economy, to design better products and services.
If it comes to it, and companies stall or won’t listen, we’ll commit all our legal expertise and powers to take them to court. Euroconsumers has strengthened its private enforcement work, and stands ready to intervene where things go wrong. We co-odinate actions across our members countries to have maximum impact in the courts.
Empower people, improve the market
Our European member organisations are part of the umbrella network of BEUC, the European Consumer Organisation. Together we advocate for EU policies that benefit consumers in their daily lives. Four of our associated organisations Test Achats/Test Aankoop, Altroconsumo, OCU and Deco are also members of the BEUC Executive.
Euroconsumers Invest is the Euroconsumers’ Unit specialized in investment information and consultancy services. EC Invest will work with those stakeholders that want to contribute to a more sustainable financial market enhancing the financial literacy of all investment products available to businesses and consumers in Europe, Latin America and the rest of the World.
Governance
To face the increasing speed of change in consumer needs and remain relevant, we need to stand closer to consumers – using an agile mindset that gives them the services and assistance they deserve. To do this, our organization needs to continue developing our innovation potential and invest our resources as efficiently and effectively as possible.
Meet Our Executives