Enforcement

First we take a stand,
then we intervene,
in the end we make sure the law delivers for consumers

Save on tickets, lose your bags? The FlixBus case

Travelers across Italy have been arriving at their destinations only to discover their properly checked-in, labelled suitcases have vanished without a trace. In response to the gro...

The full story of DeepSeek: how Euroconsumers is driving action for consume...

DeepSeek’s GenAI tech works fast but so do Euroconsumers and its members who took swift action on a lack of security and protection for consumers’ data

Euroconsumers’ scrutiny of Stellantis continues as its new AdBlue compens...

Euroconsumers members played a pivotal role in getting compensation for consumers wrongly charged for replacing their faulty AdBlue tanks. We’ll keep a close eye on Stellantis’...

Ryanair: it's time to clear the air on hidden fees

Ryanair reimburses Italian passengers for unfair check-in costs - but when will these alleged stealth charges end for Ryanair travelers in other Euroconsumers countries too?

Euroconsumers celebrates as OCU wins big with a €179 Million fine from Sp...

Victory for passengers! After a complaint made by Euroconsumers’ member OCU, The Spanish Consumer Authority just handed Ryanair, EasyJet, Vueling, Norwegian, and Volotea a massiv...

Apple doesn't play fair!

Apple didn’t play fair. As a big tech player, Apple abused its power to impose up to 30% extra charges on non-Apple music streaming services like Spotify, Deezer, YouTube Music, ...

Data empowerment victory: X stops raiding consumers’ information to train...

X is the latest platform to stop training generative AI models on consumers’ data, ordered by data authorities and backed by a complaint from Euroconsumers.

Euroconsumers members say stop to Meta’s Generative AI training data grab

Euroconsumers’ members Testachats and OCU say Meta's new privacy policy which will use vast amounts of consumer data to train their Generative AI systems breaks EU law

TikTok slapped with fines for not adequately protecting minors. So, what’...

Euroconsumers calls out tech giant.

The misleading maze of Bing Chat

Euroconsumers files complaint against Microsoft for misleading consumer information

The Great Green Flying Myth: airlines confuse consumers with misleading eco...

As a new BEUC coordinated complaint shows the extent of airline greenwashing, Euroconsumers call on airlines to stop misleading green claims and redirect their energy and resources...

Euroconsumers takes a stance against Netflix’ use of dark patterns

Netflix has been making waves by cracking down on the practice of password sharing among consumers worldwide since early 2023. This has raised practical implications, concerns, and...

Game over for faulty Nintendo controllers as Joy-Con owners get lifetime wa...

Nintendo will offer lifetime warranty with free repair to combat the Joy-Con drift fault found in their Switch controllers after action by European consumer groups including Euroco...

Major win for Ryanair passengers from Euroconsumers' member OCU

Euroconsumers’ Spanish member OCU achieves a victory for consumers delayed by Ryanair after a five-year long legal battle. Now it’s time for Ryanair to pay up.

Conciliation attempt in Belgian court ends with "No" from Volkswagen

Volkswagen continues to disrespect the consumers it harmed through Dieselgate

Dieselgate: time to compensate all European consumers

September 2015: the Dieselgate scandal explodes as it becomes clear that the Volkswagen group has misled their customers for years by selling them cars that polluted way more NOx t

Euroconsumers calls on Google to act on security flaw in the new Google Pix...

A Euroconsumers test identified a security flaw in the fingerprint sensor of the new Google Pixel 6a with an important impact on consumers’ privacy. Google must step up to fix it

HP and Euroconsumers settle on Dynamic Security

Euroconsumers is pleased to announce that a settlement agreement has been reached with HP Inc over its “Dynamic Security” feature

Batterygate: pressure on Apple mounts as more consumer groups join fight ag...

Euroconsumers’ Spanish member OCU is taking its fight against Apple for deceptive business practices on behalf of 400,000 consumers to the next level as the case officially launc...

OCU launches Spain’s biggest ever class action for consumers ripped off b...

Euroconsumers’ member OCU has launched Spain’s largest ever class action on behalf of consumers overcharged by a cartel when they bought new cars.

Strength in numbers: collective consumer actions against poor treatment by ...

As a leader in class actions, Euroconsumers know that collective consumer action works. Compensation gets to consumers quicker and time and resources are saved. And, as Euroconsume

Dieselgate: the long and winding road to consumer compensation

Six years after the Volkswagen Dieselgate scandal broke, Euroconsumers is still fighting for consumer compensation across Europe. Find out our progress, our many actions, and how t

Printergate: HP must compensate printer owners up to €150 each for unlawf...

Euroconsumers and its members are asking HP Inc. to pay damages to consumers in Italy, Belgium, Spain, Portugal and Brazil for the failed compatibility of its printers with third-p

PS5 controllers out of control!

Euroconsumers and Test-Achats write to Sony

Stop Planned Obsolescence - the Apple Case

For almost a year now, Euroconsumers and its member organisations have mobilized to ask Apple to be accountable for the planned obsolescence of their iPhones. When consumers buy Ap

Apple Class Action Lawsuits: timeline

Nearly two years after Test Achats/Test Aankoop filed its class action lawsuit against Apple, oral arguments on the admissibility of the case take place.

"Apple: Compensate consumers for intentionally depleting Iphones"

Call for equal treatment on the heels of proposed $310 million settlement in the United States.

Unsafe products on online marketplaces

Online marketplaces have become the shopping venue of choice for European consumers. But despite the competitive prices, range of choice and convenient delivery, even renowned plat

Italian Court fines Facebook €5m for breaching consumer contract and reco...

The Italian Regional Administrative Court of Lazio has delivered an historical ruling: our data has value.

Facebook Class Action #MyDataIsMine #NotYourPuppets

Early 2018: the Cambridge Analytica Scandal breaks lose as it was revealed that the data of millions of Facebook users was shared with a third party enabling him to profile consume

Apple overcharged you on your music streaming subscription! - Euroconsumers...

As a big tech player, Apple abused its power to impose up to 30% extra charges on non-Apple music streaming services like Spotify, Deezer, YouTube Music, SoundCloud, Amazon Musi...

Not without my hand luggage: Euroconsumers fights to end airline’s illega...

Euroconsumer Class action against Apple: Hey Siri, Play Fair !

Euroconsumers class action against Apple and Planned obsolescence

When consumers buy Apple iPhones, they expect sustainable quality products. Unfortunately, that is not what happened with the iPhone 6 series. Not only were consumers defrauded,...

Altroconsumo - "AdBlue" gate

There are hundreds of Citroen diesel cars that have an anomaly in the AdBlue anti-pollution system. The most common solution is to replace the tank: an intervention that can cos...