About Euroconsumers

Gathering five national consumer organisations and giving voice to a total of more than 1.5 million people, Euroconsumers is the world’s leading consumer cluster in terms of innovative information, personalized services and defense of consumer’s rights. Our organisations work closely together and with BEUC, The European Consumer Organisation, and Consumers International to ensure consumers are safe, that markets are fair and benefit from honest relations with businesses and authorities.

Our mission

While we keep on strengthening our private enforcement activities and intervene whenever there are clear and unacceptable violations - as in the class actions against Facebook or the previous ones vs Volkswagen, lodged in all the EU countries of our Group - we are also reinforcing our capacity to enter in collaboration with major global brands helping them to raise the bar especially in the digital economy, to design better products and services and further improve consumer empowerment.

Our Vision

As modern and pragmatic consumers organizations we always look beyond the protection of the status quo for our members and consumers in general, interpreting our mission in a dynamic perspective. The real challenge we face, if we really want to improve the present, is firstly to imagine the future and then, in order to make it truly attainable, to find the courage to overcome the sometimes sterile and fruitless opposition between the fundamental rights of citizens and consumers and entrepreneurial freedom. The protection of consumers economic interests in the market opens indeed a whole new perspective for consumerism as engine for development.

All our associated national organisations are members of Consumers International, the membership organization for consumer groups around the world. At the European level we are proud to be a founding member of BEUC umbrella network with whom we join forces to ensure that policies adopted by the EU benefit consumers. Three of our associated organisations Test Achats/Test Aankoop, Deco and Altroconsumo are also members of the BEUC Executive.

Spain
Portugal
Brazil
Belgium
Italy

Euroconsumers Invest is the Euroconsumers’ Unit specialized in investment information and consultancy services. EC Invest will work with those stakeholders that want to contribute to a more sustainable financial market enhancing the financial literacy of all investment products available to businesses and consumers in Europe, Latin America and the rest of the World.

Governance

To face the increasing speed of change in consumer needs and remain relevant, we need to stand closer to consumers – using an agile mindset that gives them the services and assistance they deserve. To do this, our organization needs to continue developing our innovation potential and invest our resources as efficiently and effectively as possible.

That’s why the Euroconsumers Group stepped into a more agile operating model which can deliver faster decisions, focusing on: stronger strategic thinking; offer support services to the markets; put forward best practices and expertise sharing; and maintain economies of scale.

Governance illustrative image